A
bank has a relationship of fidelity with its customers and it cannot
share their personal information or financial statement with anyone
else, Delhi state consumer commision has said while holding a private
bank guilty of deficient service by providing account details of a
woman to her estranged husband without her consent. The state
commission also asked HDFC Bank Ltd to pay a compensation of Rs
50,000 to the complainant, whose financial details were given to her
husband with whom she had strained relations owing to a matrimonial
dispute. "The relation of the bank and the customer is of
fidelity and therefore, bank cannot supply financial statement or any
information to another person except that of the court order,"
the commission said. "Considering the totality of facts and
circumstances, the only conclusion drawn is that the statements were
provided to the husband with the connivance of the bank officials.
The same amounts to deficiency in service on part of the bank...,"
IT said while dismissing the bank's appeal against a district forum
order directing it to pay the compensation. "Financial
statements have been provided to the husband of the complainant
(woman), who is having strained relationship and ultimately she had
to undergo mental agony pain and sheer suffering," the
commission said. According to the complaint filed by Delhi resident
Gurpreet Kaur, on April 3, 2009 her salary account details were
released by the bank to her husband without her consent and
knowledge. The bank, while denying the allegation, had claimed that
it got a formal application for the release of account details but
failed to submit it before the commission saying it was unable to
trace the same.
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