Low-fare airline JetLite has been directed
by a consumer forum here to pay Rs 2 lakh as compensation to a flyer,
who could not travel from Delhi to Hazaribagh in Jharkhand for a family
function because of sudden cancellation of his flight. New Delhi
Consumer Disputes Redressal Forum directed the airline to compensate for
the harassment caused to Vinod Kumar Singhal and his seven family
members in February 2007 and pulled it up for citing fog as a reason for
cancellation of the flight. "It appears that opposite party (JetLite)
is taking shelter of early morning fog conditions with weather report," a
bench presided by Justice C K Chaturvedi said, while noting that the
first reply of the airline did not mention fog as reason for
cancellation of flight. "... It rather states that there was heavy
technical snag, which technician failed to record, in short time. "The
fog report does not indicate the timing of fog, situation hourly. But
for the snag, the flight would have left earlier, thereby casting doubts
on foggy situation," the forum said. "In such a case of cancellation
of journey, it cannot be said that cancellation was for reasons beyond
the control of OP. It is due to reasons of its own staff or
maintenance," the bench also comprising member S R Chaudhary said. The
forum awarded lump sum compensation of Rs 1.5 lakh to Singhal and his
family for all the inconvenience and harassment along with litigation
expenses of Rs 50,000. Singhal had approached the forum with a
complaint that his flight from Delhi to Hazaribagh on February 17, 2007
was cancelled after he had reached the airport with his family, due to
which he had to travel by car and cancel a family function. The
airline, in its reply, had said that it had to be cancelled due to fog
conditions.
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