No-frill carrier SpiceJet today announced
compensation to passengers for delay or cancellation of flights due to
factors within their control, through travel vouchers worth Rs 500 or Rs
1,000. The 'On-Time Guarantee' programme, which would cover all
travellers, would be effective from tomorrow, a SpiceJet statement said,
adding that passengers affected due to a delay of more than 60 minutes
"due to reasons in control of SpiceJet will be given Rs 500 voucher for
their next travel. "Similarly, passengers traveling on flights which
are cancelled or delayed by over 120 minutes due to reasons in our
control will be given a voucher of Rs 1,000," it said. The programme,
however, does not cover for any delay due to reasons not in our control
such as weather, air traffic congestions, among others, it said. When a
flight gets delayed or cancelled, the passenger would receive a message
and mail, used at the time of booking, indicating the voucher details
and redemption process. All redemptions would have to be made on the
SpiceJet's website. SpiceJet CCO Kaneswaran Avili said "we have
delivered a significant improvement in our on-time performance over the
last few months." When asked, a SpiceJet spokesperson said this
compensation would be over and above the level mandated by the DGCA.
Aviation regulator DGCA had come out with rules effective from August
15, 2010, on facilities to be provided to passengers by airlines due to
denied boarding, cancellation of flights and delays in flights. In the
CAR of 2010, the DGCA has fixed the compensation amount as Rs 2,000 or
the value of the ticket whichever is less for a delay of upto one hour,
Rs 3000 for upto two hours and Rs 4,000 for delay of more than two
hours. These had detailed the compensation to be paid by an airline to
the passengers due to flight delays or cancellation, apart from refund
of the air ticket, meals and refreshments and hotel accommodation when
necessary.
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